Complaints Book in Spain - Libro de Reclamaciones

Update on Complaints Book....Just received this from Consumer Website in Spain...

All establishments, including flea markets, gas stations, bus companies ... (except for some special sectors) are required to have complaint forms. If the person responsible refuses to surrender to the consumer, it could request the assistance of local police, which would raise record the event. On the other hand, you can also fill out the complaint through the Customer Portal or any consumer agency, office of consumer information or consumer associations.



Im not an expert on Spanish Law, but am pretty sure that every single establishment must have a complaints book or in Spanish Libro de Reclamaciones.

Everyone tells me that if you ever have a problem, you only need to ask for this book and it will get sorted. As its taken very seriously that shops / restaurants would rather make you happy.

Today for the first time in 7 years I asked for a complaints book. The shop owner was not rude to start with or anything like that but I wasnt happy that I couldnt have a refund only only exchange. When its something cheap - ill do it. But when its 80€uros - this is a lot of money and I would like my money.

So for the first time ever I asked for the book to be told - she doesnt have it, but will get it - then I was very unclear whether she had one and it just wasnt in the shop. By the reaction I think she didnt have a clue what it was.

Even though I wasnt very happy with the service I did mention to her that every shop should have a complaints book - actually being helpful as if a one day they have some Spanish who knows the law inside out wanting a refund - they may find themselves in trouble. unfortunately she didnt see me as helping and became rather rude.

So if you know about Complaints Book or Libro de Reclamaciones and Consumer Rights please do leave a comment.

I have found this useful article about Making a Complaint in Spain

I have also found this Site about National Consumer Law in Spain

Also a great website I found out about today from http://www.womeninspain.com/ is http://www.costaadvicebureau.com/ like citizns advice in Spanish. You have to pay a yearly charge...but great idea.