If you ever want to see bad customer service at its best, I think Zara Kids in La Cañada has to win hands down.
Ive had a number of problems in there, but a while ago, yet today it seems nothing has changed.
I asked the girl for "these shoes in 32 please "...she took the 31 with her.
She came back with a pair saying she "I dont have a 32....heres the 31".
Errr...no I asked for a 32, if the 31 fitted...I wouldnt have taken the ones I gave her.
She said..."you dont want the 31?"...."no" I replied...then being completely unsure if I had asked for a 31 or 32.
So I asked her...."excuse me...did I ask you for a 31 or 32". "32" She replied.
"What you dont want these...the 31" rather rudely she said.
"No, they are too small, which is why I asked for a 32".
What did she think I was going to do? Cut of my daugthers toes and squeeze them in? Rude rude and bloddy rude.
I think its about time Mr Zara knew how rude some of his staff are.
1 comments:
Ah I have just come back from the UK where they simply cannot do enough for you. In Clarks, Next and Marks the service was great. They need to up their game here.
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